OttecaOtteca support
How can we help?
Help with connecting to your Otteca server, watching your media and using the apps.
Contact support
Tell us which device you use, its operating system, your Otteca app version and what happened. Include any error message and the steps that reproduce the problem.
Please do not send passwords, player tokens, provider credentials or private media links. Remove personal information from screenshots and logs.
For TestFlight builds, you can also send feedback from TestFlight.
Getting started
What do I need to use Otteca?
An Otteca server and an account created on that server. Ask the person who manages your server for its address, your user name and your player token. Otteca does not provide content or provider accounts.
How do I sign in?
Enter your Otteca server address, user name and player token. You can find the token in your server account under Player addresses. Your normal password works only if the server administrator has enabled it for players.
How do I connect a TV with a code?
Use the code shown by the TV app. On a device already signed in to the same server, open Connect a device, or enter the code in the web player settings under Devices. Codes expire after ten minutes.
Why can’t the app reach my server?
Check the server address and whether the server is running. On your home network, check your device’s local network permission. Away from home, ask your administrator for a reachable HTTPS address. A local address will usually require your home network or your own VPN.
Why is my library empty or a video not playing?
Ask your server administrator to check your assigned playlists, the source’s availability and your playback permissions. For playback problems, mention whether one title or all titles are affected, and include the error message when contacting support.
Who manages my account and content?
The administrator of the Otteca server you connect to manages your account, available content and access. Contact them for password resets, missing titles or access to a server.